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| 2002.06.11 |
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Operation Efficiency and Customer Satisfaction of CATV Businesses Realized
Sales of "Cable TV Management Support System" Launched
NTT COMWARE CORPORATION (hereinafter NTT COMWARE, Head Office: Minato-ku, Tokyo, President: Yuji Matsuo) will launch sales of the "Cable TV Management Support System", a system that will simultaneously realize operation efficiency and customer satisfaction enhancement as well as supporting business judgments, as of June 12th. The system will be targeted to cable television (hereinafter CATV) business, which will see an increase in customers with the service upgrading and expanding of Internet and IP telephones.
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The "Cable TV Management Support System" connects various data, such as "customer information", "electromagnetic radiation information", "housing maps", "main line maps", "construction information", "household equipment information", and "fee billing information", using the "work flow" function and thus realizing total management. With the connection of data, visualization of customer location on housing maps, confirmation of cable laying routes on maps that are essential in opening constructions, and awareness of construction progresses becomes possible and such information may be shared by the relating sections thus making conscientious response to customers possible. Also, simple charge settings of "set discounts" in cases of multiple service usage, customer management as well as target area management of electromagnetic radiation households, and conjunctions with contact centers becomes possible. Furthermore, extraction of basic information regarding capital investment plans of main line extension construction becomes possible thus supporting business judgments.
With the start of digital broadcasting and such high speed internet service businesses as ADSL and FITH, the customer procurement competition between businesses that will go beyond communication and network industries, is following a single path of intensification. It can be said that in order to exert the advantages of CATV businesses as well as to acquire and enclose customers, offering of new services with broadband services in perspective along with the development of a strong base with quick and fulfilling customer service delivery is indispensable
NTT COMWARE's achievements include not only the development and operation of NTT's mammoth communication system, but also include the development and rendering of a total customer management system from accepting telephone contracts to the issuing and collecting of invoices. Technology backed by reliability and with the achievements of system development and operation of CATV businesses as a background, NTT COMWARE is able to offer total support to CATV businesses in proportion to the business size from the development of efficient business bases to operation support. Also, in future, with the rendering of new services such as IP telephones, contact centers using VoIP technology, and broadband portal services, NTT COMWARE will support the establishment of further business advantages of CATV businesses.
Regarding the Exhibition Presentation
From June 12th, a presentation will be made at the "Cable Television 2002" exhibition to be held at the Ikebukuro Sunshine City. The "Cable TV Management Support System" will be introduced using demonstrations.
Cable Television 2002 Outline
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Session:
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June 12th (Wed.) – 14th (Fri.), 2002
June 12th (Wed.)10:00 – 17:00
June 13th (Thu.)10:00 – 17:00
June 14th (Fri.)10:00 – 16:00
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Site:
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Tokyo, Ikebukuro Sunshine City
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Host:
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Japan Cable Television Association
Japan Cable Television Engineering Association
Cable Television Program Supplier's Association
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Sponsor:
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Ninistry of Public Management, Home Affairs, Posts and
Telecommunications
U.S. Embassy (scheduled)
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Admission Fee:
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Free of charge
URL:http://www.catv-f.com/
* NTT COMWARE Booth (location: S-305)
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Products to be displayed:
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Cable TV Management Support System
Broadband Portal Platform
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