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| 2003.01.30 |
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VoIP solution "NEXIPT" to be exhibited at the NET&COM2003
- Business communication innovation with VoIP -
The NTT COMWARE CORPORATION (hereinafter, NTT COMWARE, Head Office: Minato-ku, Tokyo, President: Yuji Matsuo) will be exhibiting at the "NET&COM 2003", to be held at the Makuhari Messe in Chiba from February 5th (Wednesday) through the 7th (Friday), and will be introducing its VoIP solution series, "NEXIPT (a coined term from NEXT and IP)", which promotes improvement in business efficiency.
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The exhibition concept of NTT COMWARE is "VoIP for Business". (1) The Softswitch "SS70V" which operates functions such as the "unified message" which forwards messages recorded during absences to designated mail addresses, and "portability" which makes it possible to set your telephone number in all of the IP telephones connected to the inter-company LAN. (2) A contact center solution that can be expanded in line with the expansion of your businesses to accommodate up to 10,000 agent seats. (3) Apart from demonstrations, presentations, and trial corners introducing VoIP solution group products, which improves business efficiency and also customer service, such as the VoIP accommodating video conference system that allows conference data and white board sharing with desk computers Mini-seminars introducing the leading trend in VoIP will also be conducted.
In order to be able to utilize VoIP services it is generally necessary to install transmission devices such as IP-PBX in the company and thereby incur installation costs. Consequently, by utilizing telecommunication carriers that provide network services such as "IP Centrex (*1) service" and/or "VoIP contact centers", it is possible to take advantage of the VoIP benefits such as transmission cost reductions and increasing the business value-added while cutting back on installation costs. Such utilization models will also be introduced.
Up until now, NTT COMWARE has supported the VoIP services of telecommunication carriers with its high technological skills and superior know-how. It is now using those achievements to make VoIP a common part of company networks and is conducting further market developments. The VoIP is most commonly known for its role as a "transmission cost cutter". At the NTT COMWARE booth you will find answers to questions such as apart from cost cutbacks "what type of merits are there for businesses?" and "how can it be applied to businesses?"
"NEXIPT" is made up of the "Business user solution", the "Contact center solution", and the "Carrier solution".
NTT COMWARE "NET&COM 2003" Exhibition Outline
| Name |
: "NET&COM 2003" |
| Sponsor |
: Nikkei Business Publications, Inc. |
| Dates |
: February 5th (Wednesday) - 7th (Friday), 2003 |
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| 5th (Wed) |
: 10:30 am - 6:00 pm |
| 6th (Thu) |
: 10:30 am - 6:00 pm |
| 7th (Fri) |
: 10:30 am - 5:00 pm |
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| Booth |
: CT/CRM Solution Zone, Hall 4, Booth No. 4310 |
[Presentation stage]
In the main presentation the spotlight will be focused on the Softswitch "SS70V" and the IP "Contact center solution". Using the "Visual conference" functions, the presentation will be conducted in an easy to understand form of skits performed by a narrator and actors.
[Office IP telephone trial]
It is possible to confirm first hand the voice quality of IP telephones at the IP telephone trial corner, where connections with the public network will be conducted using the Softswitch "SS70V". Operations of the office IP telephones are said to be difficult, but it is possible to overcome that with IP telephones utilizing the Softswitch "SS70V", making the operations as user-friendly as the general office phones.
[Visual conference trial]
The "Visual conference" trial corner. In actual office usage scenes, teleconferencing where data is shared can be envisioned. At this corner it is possible to play a simple game using the functions for data sharing.
[Seminar]
Introductions of leading trends on VoIP will be carried out in demonstrations and seminars by VoIP venders showing with achievements in the US and also by NTTCOMWARE employees.
[Introduction of products to be exhibited]
SS70V (Class5 Softswitch )
Not only are basic Class5 Softswitch functions such as IP Centrex services like "call rejection", "call forwarding", and "caller number display" achieved, but high level function services such as voice mail, desktop portal, and conference calls are also realized. Furthermore, this Softswitch meets the specifications of Firewall, NAT, and DHCP, which are all said to be problems facing VoIP.
Visual conference
Video conferencing environments where not only voice (VoIP, public network, PBX) are traded, but images and data as well, will be constructed. Also, with the conference control function, settings and access control of conference environments can be conducted.
UNI-GW
A VoIP product that accommodates the needs of companies that wish to make a transition to IP networks sequentially while effectively utilizing conventional public network resources.
Calling charge management system
A system to comprehend the company's internal IP telephone usage charges. It is possible to comprehend the usage of incoming calls and extension line calls as well as the usage by each department. As it is possible to output the tabulation information with the CSV (*2), reports can easily be prepared.
SIP responsive compound PHS system
This combines the VoIP network and the compound PHS system using the SIP protocol. By conducting total management of the terminal with the Softswitch "SS70V", it is possible to use the high level functions of the Softswitch when using either IP telephones or PHS terminals.
NEXIPT SIP Soft phone
A Soft phone adopting the SIP protocol. It is possible to convert a computer into an IP telephone only with the installation of a software. By simply mounting a camera, it is possible to change it into a videophone and to conduction transmissions while looking at the face of the other party. An IPv6 version will also be made available.
Contact center solution
A virtual contact center where it is possible to connect satellite contact centers in remote areas with the same IP network has been established with the contact center solution that has integrated the customer channel (telephone, fax, Web, mail, etc.) into the IP network. As it is not necessary to construct exclusive devices at each point, it is possible to install contact centers at low costs and very quickly.
Scalable IP contact center solution
The nation's largest IP contact center solution can hold up to 10,000 agent seats with the VoIP. Not only can it accommodate up to 10,000 agent seats, but at the same time it also has many high value-added functions such as automatic voice answering as well as being able to make settings in all contact channels from voice, e-mail, Web, and chats. It links to agents according to the traits of the special customers to be connected to full-time agents.
Contact center solution
A small scale contact center solution of the UnPBX (*4) where information collected by the divisions that actually communicate directly with consumers through e-mail, Web, and Fax, are totally managed with the CTI (*3). It is also possible to add functions such as the automatic voice answering, unified messaging, statistics information management, and fax.
Multi communication portal service
By integrating communication methods such as VoIP, chat, and mail onto the exclusive communication portals allotted to each users and by consolidating the management functions such as transmission records, addresses, and schedules, it is possible to freely combine and utilize the transmission method most suited to the situation.
CollaboBIZ
Linking it with the various transmission servers (Class5 Softswitch and/or IP media servers, etc.) on the IP network, it is possible to make compound combinations of voice, mail, chat, data sharing, and file forwarding. Also, it will support your various day-to-day office businesses because it can be accessible from your desk computer as well as from out side the office.
SS70V (Class5 Softswitch )
It will make it possible for telecommunication carriers from large scale ones to emerging ones such as CATV, FITH, and xDSL to provide high quality IP telephone services to general households. Apart from basic Class5 services, high value-added services such as customer self-care will be provided. Also, as an option, a development tool, the "Service Development Kit (SDK)" will make it possible for the telecommunication carriers themselves to develop and provide original services.
Session border controller SC700N
A VoIP hardware product that accommodates SIP protocols which support network constructions between companies. It will observe and control VoIP transmission traffic, thus assuring high security and quality. The clearing of VoIP traffic NAT / Firewall which had been conventionally impossible has been resolved with our original architecture and the providing of IP telephone service in the ASP format.
SP70S
A softphone that has adopted the SIP protocol. It is possible to turn a computer into an IP telephone just by installing the necessary software.
[Glossary]
- *1 IP Centrex
- A style where telecommunication companies provide VoIP functions through network services. The users do not need to own devices such as softswitches thus being effective in reducing not only initial installation costs but also maintenance and operation management costs as well.
- *2 CSV (Comma Separated Values)
- A file form where the text data is lined-up, punctuated by commas.
- *3 CTI (Computer Telephony Integration)
- A technology that integrates telephones and fax machines into computer systems.
- *4 UnPBX
- A personal computer server which is loaded with voice boards and utilizes PBX functions.
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