2008.04.03
NTT Comware awarded ISO/IEC20000, International Standard of IT Services Management Certification for new fields
NTT Comware Corporation (below, NTT Comware, Head office, Minato-ku, Tokyo, President: Yuhji Imai) awarded ISO/IEC20000, IT Services Management International Standard in March 2008 to further expand their business capabilities.
Outline
ISO/IEC20000 is an international standard certification for IT services management based on ITIL(*1). While this certification is mainly used for IT divisions of companies or IT services providers as a framework to provide an efficient and effective IT services, it also gains more attention as a method to strengthen the corporate governance in recent years. In Japan, this certification was established as JIS Q 20000 in April 2007, and more companies are interested in obtaining the certification.NTT Comware awarded the certification for one division of network and server services in January 2007, and extended the scope for the two items as monitoring/help desk division and distribution business division as a common function. NTT Comware has been focusing on introducing ITIL process and human development for ITIL foundation certification and manager certifications to establish a sound framework of quality improvement and continuous reformation of IT services. This certification award is now regarded as an objective appraisal for these efforts on ITIL.
Future Scenario
NTT Comware will keep developing the implementation know-hows of ITIL and ISO/IEC20000, and extend the scope of their certification as well as to make further efforts to improve the service quality and gain more reliability of users by maintaining a quality IT service management system.Outline of Certification
Establishment: NTT Comware Corporation, Service Coordination Division, Service Provider DepartmentScope of Certification: Operation and maintenance of information/communication systems by the divisions of PFS-BU AINCS, MSP-BU FSC24, and MSP-BU specific project (distribution), and its associated strategic planning, corporate planning and design/construction services
Certification Number: ITMS 510129
Organization: BSI Management Systems Japan K.K.(*2)
Certification Organization: itSMF(*3)
Japan Information Processing Development Corporation (JIPDEC)(*4)
Date of Certification for the New Items: March 25, 2008
Terminology
*1:ITILITIL (Information Technology Infrastructure Library) is a framework of best practice approaches of IT services management. ITIL is a trademark or registered trademark of the UK Government's Office of Government Commerce (usually known as the OGC) in UK and other countries.
*2:BSI Management Systems Japan K.K.
BSI Management Systems Japan is a Japanese company sponsored by British Standard Institution, established in September 1998 for certification of ISO9001, ISO14001, ISO27001 and ISO20000 etc. BSI (UK) is the oldest standards and certification organization in England to create a number of original formats of ISO standards.
*3:itSMF
itSMF is an international and independent forum for IT services management professionals worldwide for certification of ISO/IEC20000 as one of the ITIL promotional activities.
*4:Japan Information Processing Development Corporation (JIPDEC)
Japan Information Processing Development Corporation is a public benefit organization to conduct various activities for contribution to development of information technologies of Japan including Information Security Management System (ISMS) conformance assessment and Privacy Mark system.
