2009.04.06
IT Service Management, International Organization for Standard "ISO/IEC20000" Additionally Obtained for Operation Outsourcing Services
NTT Comware Corporation (Head office: Minato-ku, Tokyo; President: Michio Sugimoto; below, NTT Comware) obtained a new certificate of IT Service Management "ISO/IEC20000" in March, 2009. This certification was designed based on ITIL(*1).
The new certificates obtained include Customer Services for maintenance and operation of the client systems and Thin Client promotion. With the customer service certification, NTT Comware has "ISO/IEC20000" for all the categories of MSP (*2) services. This additional certification represents the proof by the third party for the services complying with the international standards, as NTT Comware has been making efforts to provide IT services of high quality and high customer satisfaction for the services of client system and network operation and maintenance.NTT Comware has encouraged the personnel to obtain ITIL foundation/ITIL manager certificates, besides the introduction of ITIL process and "ISO/IEC20000" from the early stage for continuous development and quality improvement of IT Service Management. Not only the increase of the "ISO/IEC20000"certifications but also ITIL V3, a new version of ITIL, will be introduced to achieve further improvement of the quality service and reliability to customers.
Outline of Certification
| Company | NTT Comware Corporation, Service Coordination Headquarters Service Provider Department |
| Scope | Information/communication system operation and maintenance by PFS-BU AINCS, MSP-BU FSC24,MSP-BU Customer Services,MSP-BU Service Integration (logistics), Thin Client Promotion, and IT Service Management System concerning strategic planning, planning, design/structure services associated with the above (Underlined is the current increase of scope) |
| Certification No. | JUSE-IT-004 |
| Organization of Certification | Union of Japanese Scientists and Engineers, ISO Certification Center (*3) |
| Certified by | Japan Information Processing Development Corporate (JIPDEC)(*4) |
| Date of Certification for the new items | March 24, 2009 |
Terminology
*1ITILIT service management best practices (Information Technology Infrastructure Library). ITIL V3, the latest version, was published in May 2007. This is the trademark or registered trademark of the Government of the United Kingdom OGC (Office of Government Commerce) in England and other countries.
*2MSP
Management Service Provider to provide services including corporate server and network operation, monitoring and maintenance. NTT Comware obtained MSP service certification for FSC24 (IT operation and management outsourcing services).
*3 Union of Japanese Scientists and Engineers, ISO Certification Center The organization for ISO certification under Union of Japanese Scientists and Engineers, ISO Certification Center Certification for ISO9001, ISO14001, ISO/IEC27001, ISO/IEC20000 etc.
*4Japan Information Processing Development Corporate (JIPDEC)
blic corporation providing various services including Information Security Management System (ISMS) Compliance Assessment System and Privacy Mark System, contributing to the development for information technologies in Japan with its neutral position.
* "FSC24"is the registered trademark of NTT Comware Corporation.
