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NTT Comware's New Smart Device Service for Inhouse Information Collection & Delivery, SmartManual

NTT Comware Corporation (Head office: Minato-ku, Tokyo; President: Michio Sugimoto; below, NTT Comware) launches the sales of Smart Manual on July 1, 2012. This is an information collection and delivery service to make corporate usersf operations more efficient and non-paper based in many business situations. Reservations can be made starting June 12, 2012.

1. Background

The importance of business operations manuals has become more significant in customer service scenes. On the other hand, there is another issue to manage a large amount of papers for document controls, which eventually burdens companies in terms of costs and time but underuse their resources. In order to solve such problems, NTT Comware has started joint researches with affiliates across industries such as corporate users, manual production companies and venders of related technologies and conducted a number of demonstration tests. SmartManual is now available, a new private information collection and delivery service, which employs network technologies such as cloud computing, for smart devices including smartphones and tablets.

2. Features of SmartManual
    (1) From Paper to the Cloud, With the Feeling of Paper

    * SmartManual enables the users to easily digitalize existing inhouse documentation such as manuals, catalogs, research material, and other documents, as well as to add movies, sounds and links to related information to the digitalized contents. The files are more accessible for the users than the existing ones to understand and use the contents.
    * Users may accumulate and share information and know-hows by underlining and/or commenting on a file stored in a smart device, just like paper documents.
    * The function to collect and deliver information enables users to correct documents or input results of a questionnaire on a file on smart devices. This service may be effective for correspondence or reporting in an office.

    (2) Efficient Settings for Smart Devices

    * SmartManual defines an attribution of the content, and manages and deliver information in a hierarchical structure. A large number of contents can be delivered properly with many detailed setting options for users to send information according to recipients and contents.
    * With the terminal application installed in a smart device, the contents are automatically updated at a predetermined time. It will significantly save costs for revising the files and make inhouse operations more efficient.
    * Detailed authentication settings are available to categorize files for different projects, distribution and user management. Therefore, users in a company may recognize and share the contents to appropriately share the roles.

    (3) Collection and Use of Logs to Support Contents Updates and Streamline Inhouse Operations

    * Smartphone users' long-in records including contents viewing and commenting on a file can be downloaded to the administrator's personal computer in a CSV format, for tracking the actual usage of the content.
    * As it is easily access to the user behaviors, users may identify contents which need to be updated at a right time to achieve an efficient workflow in the office.

    3. System Configuration and Services

    This service is comprised of a management system such as a document delivery control system, and a dedicated application to be installed to a terminal device. The management system is available both in the formats of an SaaS version based on the NTT Comware's Cloud Service SmartCloud (*1), or in a package license version which users can build and run their own server.

    4. Service Price

    + SaaS Version (plus tax)
    Initial fee: 300,000yen
    Monthly basic fee: 175,000yen
    ** The monthly basic fee includes the service for up to 500 smart devices for contents distribution, and up to 10GB for the storage of data for delivery management and a bookbinding system. Additional fee is charged for extra devices and capacity.
    ** The minimum period of service is 12 months.
    ** The following equipment is necessary in using the service: smart devices, a personal computer for the administrator and a communications line to connect the terminals to the cloud service.

    + Package License Version
    Please contact us for estimates.

    5. Business Scenario of SmartManual

    NTT Comware aims to provide and operate the service for 50 corporate users in FY2012, by working together with business partners with expertise of each related area. The following two companies are the partners for the initial services and operations.

    * High Technology Communications, Inc. (Head office: Bunkyo-ku, Tokyo; President: Katsuya Okamura)
    High Technology Communications, Inc. provides joint venture partners with corporate manual analysis consulting services and various technical know-hows in production of digital contents. For SmartManual, NTT Comware remains a partnership in terms of operations and sales of the service.

    *Startia Lab, Inc. (Head office: Shinjuku-ku, Tokyo; President: Kenichi Kitamura)
    The SmartManual's browsing function of electronic documents is an original feature, customized based upon Digit@link ActiBook of Startia Lab, Inc. For SmartManual, NTT Comware remains a partnership in terms of operations and sales of the service.

    6. Event Information

    NTT Comware demonstrates this service at Smart Device Japan 2012, held at Makuhari Messe on June 13 (wed), 14 (thu) and 15 (fri), 2012 at the NTT Comware booth.

    7. Operating Environment (as of June 11, 2012)

    + Smart Device (smartphones and tablets)
    Android OS 2.2, 2.3, and 3.2
    ** Compatible models will be added. Please contact us for further update information.

    ++ Administrator's Computer
    OS: Microsoft Windows XP and above.
    Browser: Microsoft Internet Explorer 6 and above, Firefox 3.0 and above.
    ** Microsoft Silverlight may be required for some functions.


    *1 The NTT Comware's cloud service to provide a reliable cloud computing environment, with high carrier grade security, and Japan's top level green data center grade.

    ** Digit@link ActiBook is either the trademark or registered trademark of Startia Lab, Inc.
    ** SmartManual and SmartCloud are the trademarks of NTT Comware.
    ** Android is either the trademark or registered trademark of Google Inc.
    ** Microsoft, Windows, Internet Explorer, Silverlight are either the trademarks or registered trademarks of Microsoft Corporation, US, in the United States and other countries.
    ** Firefox is either the trademark or registered trademark of Mozilla Foundation, US, in the United States and other countries.
    ** Names of corporations and products are either trademarks or registered trademarks of each corporation.

    The information shown in this page is the latest as of the day of the release. It is subject to change without further notice. Thank you for your kind understanding and consideration. PageTop