NTT COMWARE Launches SARABOT, a Chatbot-Based Sales Support Service
Salesforce and Chat Tool Working Together, with the BOT Navigating Sales Operations
NTT COMWARE CORPORATION (Head office: Minato-ku, Tokyo; President: Satoshi Kurishima; hereinafter NTT COMWARE) launched the new SARABOT*1 service enabling users to populate Salesforce*2 with information about business negotiations and the status of sales activities via chat tools. This service began to be provided on March 18.As the digital transformation of businesses progresses, an increasing number of companies are investing in SalesTech, the digitalization of their sales activities. The number of companies introducing sales support systems is also increasing every year. However, the collection and input of data, which is necessary to make effective use of the systems, is not making progress. This has led to a reaffirmation of the importance of developing mechanisms and devices that populate the systems with data.
In response, NTT COMWARE has begun providing SARABOT, a chatbot service supporting companies' SalesTech by facilitating data entry. SARABOT enables users to populate Salesforce, a CRM system, with information about business negotiations and sales activities via Microsoft Teams,*3 a team collaboration tool from Microsoft. This service enables users to report their sales activities and view activity information easily via a chat tool they use daily. In addition, in tandem with NTT Communications Corporation's COTOHA® API,*4 SARABOT analyzes activity information input as audio or text data, registering it smoothly in Salesforce. This ensures seamless communication because superiors who are informed of the registration can contact subordinates immediately via the chat tool if they find a problem in their subordinate's activities.
Moving forward, SARABOT will further use the accumulated sales activity data and enhance the features of SalesTech, such as by visualizing sales knowledge and enabling users to share best practices within an organization in accordance with the characteristics of each individual company. NTT COMWARE will also successively expand the range of compatible chat tools, including elgana*5 from NTT-Neomeit. By providing SARABOT, NTT COMWARE promotes the digital transformation of sales activities, aiming to realize a Smart World.
|Statement from Microsoft Japan Co., Ltd.|
We are excited to welcome SARABOT from NTT COMWARE to be provided as an app compatible with Microsoft Teams. Sales activities, where the introduction of digital tools is making progress, demand the prompt sharing of information, greater convenience, and increased efficiency. Microsoft Teams is a platform stimulating communication with customers and internal staff, leading to the improved quality of sales activities and a better customer experience. This accelerates many businesses' digital transformation of their sales activities. At Microsoft Japan Co., Ltd., we will further enhance our alliance with NTT COMWARE and support the continued promotion of DX using cloud services.
Microsoft 365 Business Group Lead
Microsoft Japan Co., Ltd.
*1 SARABOT is a pending trademark of NTT COMWARE CORPORATION.
*2 Salesforce and salesforce.com are trademarks or registered trademarks of salesforce.com, inc.
*3 Microsoft, Microsoft Teams, and Teams are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Microsoft Teams is a collaboration platform provided by Microsoft Corporation. It includes business chat, online meetings, file sharing, and other features necessary for remote work and is able to expand its features or be customized by embedding third-party applications.
SARABOT for Microsoft Teams is provided as a custom app. It is not available on the Teams app store.
*4 COTOHA is a registered trademark of NTT Communications Corporation
COTOHA API is a service enabling easy embedding via an API using corevo®, an NTT Group AI-related technology that has been developed over a period of more than 40 years, and using the natural language processing technologies and speech recognition and synthesis technologies uniquely developed by NTT Communications Corporation.
corevo® is a registered trademark of Nippon Telegraph and Telephone Corporation.
Official website of the COTOHA API service https://api.ce-cotoha.com/
*5 There is a trademark pending for elgana.
elgana is a business chat tool provided by NTT-Neomeit Corporation featuring a chat function, voice call function, and other functions.
It supports next-generation workstyles by enabling secure, smooth communications.
(elgana website) https://elgana.jp/
*Other company names, product names and service names listed herein are the trademarks or registered trademarks of their respective companies.